{"id":21,"date":"2025-11-17T12:33:12","date_gmt":"2025-11-17T11:33:12","guid":{"rendered":"https:\/\/ollimoon.artkostudio.com\/?page_id=21"},"modified":"2025-11-20T11:23:03","modified_gmt":"2025-11-20T10:23:03","slug":"exchange-and-return","status":"publish","type":"page","link":"https:\/\/ollimoon.artkostudio.com\/es\/exchange-and-return\/","title":{"rendered":"Exchange and Return"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"21\" class=\"elementor elementor-21\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02f6b5d e-con-full wd-section-stretch-content e-flex e-con e-parent\" data-id=\"02f6b5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d0f4dc elementor-widget__width-inherit elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"7d0f4dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"wd-breadcrumbs woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">\t\t\t\t<span class=\"wd-last\">\n\t\t\t\t\t\u0413\u043e\u043b\u043e\u0432\u043d\u0430\t\t\t\t<\/span>\n\t\t\t<\/nav>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30c8b89 e-con-full e-flex e-con e-child\" data-id=\"30c8b89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c2d73 elementor-widget__width-initial elementor-widget elementor-widget-wd_text_block\" data-id=\"e7c2d73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>We understand that with children\u2019s clothing, it\u2019s sometimes hard to guess the right size or feel the fabric without touching it. That\u2019s why at Ollimoon, exchanges and returns are a simple, caring process \u2014 with no unnecessary formalities.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8642956 e-con-full e-flex e-con e-child\" data-id=\"8642956\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5127605 elementor-widget__width-initial elementor-widget elementor-widget-wd_text_block\" data-id=\"5127605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>Exchange<\/strong><\/p>\n<p>If the size doesn\u2019t fit, we\u2019ll happily replace your item with a bigger or smaller one.\u2028<br \/>To arrange an exchange, just send us a message \u2014 our support team will take care of everything.<\/p>\n<p><strong>Return<\/strong><\/p>\n<p>You can return an item within 14 days of receiving it (in accordance with EU regulations).<br \/>Once the return is confirmed, we\u2019ll send you easy step-by-step instructions on how to ship it back quickly.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e333c66 e-con-full e-flex e-con e-child\" data-id=\"e333c66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e27028a elementor-widget__width-initial elementor-widget elementor-widget-wd_text_block\" data-id=\"e27028a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>Return Shipping Cost<\/strong><\/p>\n<p>In most cases, the cost of return shipping is covered by the customer. If we made a mistake (wrong size, defect, or incorrect item), shipping will be fully covered by us.<\/p>\n<p><strong>Return Conditions<\/strong><\/p>\n<p>To be accepted for return, items must be:<\/p>\n<ul>\n<li>clean and unworn<\/li>\n<li>with original tags\/labels attached<\/li>\n<li>without any washing marks or damage<\/li>\n<\/ul>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a54705 e-con-full e-flex e-con e-child\" data-id=\"2a54705\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a78fc0d elementor-widget__width-initial elementor-widget elementor-widget-wd_text_block\" data-id=\"a78fc0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>When will I receive my refund?<\/strong><\/p>\n<p>After we receive and check your item, the refund will be issued using the same payment method you used for the purchase.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62ff15f e-con-full e-flex e-con e-child\" data-id=\"62ff15f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24c4b2c elementor-widget__width-initial elementor-widget elementor-widget-wd_text_block\" data-id=\"24c4b2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>We\u2019re here for you<\/strong> \ud83d\udc9b<\/p>\n<p>If you need help choosing the right size, or want to arrange an exchange or return \u2014 just write to us. Our Care Team will guide you every step of the way and make the process as smooth and quick as possible.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11917f3 elementor-widget elementor-widget-button\" data-id=\"11917f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ask a question<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>We understand that with children\u2019s clothing, it\u2019s sometimes hard to guess the right size or feel the fabric without touching<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ollimoon.artkostudio.com\/es\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ollimoon.artkostudio.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ollimoon.artkostudio.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ollimoon.artkostudio.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ollimoon.artkostudio.com\/es\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":7,"href":"https:\/\/ollimoon.artkostudio.com\/es\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":300,"href":"https:\/\/ollimoon.artkostudio.com\/es\/wp-json\/wp\/v2\/pages\/21\/revisions\/300"}],"wp:attachment":[{"href":"https:\/\/ollimoon.artkostudio.com\/es\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}