Exchange and Return

We understand that with children’s clothing, it’s sometimes hard to guess the right size or feel the fabric without touching it. That’s why at Ollimoon, exchanges and returns are a simple, caring process — with no unnecessary formalities.

Exchange

If the size doesn’t fit, we’ll happily replace your item with a bigger or smaller one.

To arrange an exchange, just send us a message — our support team will take care of everything.

Return

You can return an item within 14 days of receiving it (in accordance with EU regulations).
Once the return is confirmed, we’ll send you easy step-by-step instructions on how to ship it back quickly.

Return Shipping Cost

In most cases, the cost of return shipping is covered by the customer. If we made a mistake (wrong size, defect, or incorrect item), shipping will be fully covered by us.

Return Conditions

To be accepted for return, items must be:

  • clean and unworn
  • with original tags/labels attached
  • without any washing marks or damage

When will I receive my refund?

After we receive and check your item, the refund will be issued using the same payment method you used for the purchase.

We’re here for you 💛

If you need help choosing the right size, or want to arrange an exchange or return — just write to us. Our Care Team will guide you every step of the way and make the process as smooth and quick as possible.

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